{"id":13150,"date":"2026-10-19T08:03:44","date_gmt":"2026-10-19T08:03:44","guid":{"rendered":"https:\/\/support.alfaview.com\/?page_id=13150"},"modified":"2026-10-30T10:56:11","modified_gmt":"2026-10-30T10:56:11","slug":"managing-your-subscription-paying-customers","status":"publish","type":"page","link":"https:\/\/support.alfaview.com\/en\/administration\/company\/managing-your-subscription-paying-customers\/","title":{"rendered":"Managing your subscription (Paying Customers)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">You can view invoices, update your payment details, and manage your customer data in <strong>subscription management<\/strong>. This is a separate customer portal with its own login \u2013 as the owner or a manager of your Company, you reach it from the alfaview <a href=\"https:\/\/support.alfaview.com\/en\/administration\/general\/administration-interface\/\" target=\"_blank\" rel=\"noopener\">administration interface<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There you can view and download your invoices, update your billing address and payment details, and <a target=\"_blank\" rel=\"noopener\" href=\"https:\/\/support.alfaview.com\/en\/administration\/company\/cancel-subscriptions\/\">cancel your subscription<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> This page applies only to Companies with a paid alfaview subscription. If you use alfaview for free, the <strong>Subscription<\/strong> section is not shown in your administration.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">To open subscription management, you need the role <strong>owner<\/strong> or <strong>manager<\/strong> and the <strong>Manage Company settings<\/strong> permission. For details, see <a href=\"https:\/\/support.alfaview.com\/en\/administration\/general\/user-permissions\/\" target=\"_blank\" rel=\"noopener\">User permissions<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#the-path-to-subscription-management\" data-type=\"internal\" data-id=\"#the-path-to-subscription-management\">The path to subscription management<\/a><\/li>\n\n\n\n<li><a href=\"#my-details\" data-type=\"internal\" data-id=\"#my-details\">My details<\/a><\/li>\n\n\n\n<li><a href=\"#my-subscriptions\" data-type=\"internal\" data-id=\"#my-subscriptions\">My subscriptions<\/a><\/li>\n\n\n\n<li><a href=\"#my-payment-methods\" data-type=\"internal\" data-id=\"#my-payment-methods\">My payment methods<\/a><\/li>\n\n\n\n<li><a href=\"#my-invoices\" data-type=\"internal\" data-id=\"#my-invoices\">My invoices<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"the-path-to-subscription-management\">The path to subscription management<a href=\"#the-path-to-subscription-management\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Log in to the alfaview <a href=\"https:\/\/app.alfaview.com\/#\/login\" data-type=\"link\" data-id=\"https:\/\/app.alfaview.com\/#\/login\">administration page<\/a>.<\/li>\n\n\n\n<li>In the menu on the left, click <strong>Company<\/strong>.<\/li>\n\n\n\n<li>In the <strong>General<\/strong> tab, find the <strong>Subscription<\/strong> heading and click the <button class=\"av-button--primary av-button\">Manage Subscription<\/button> button.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"499\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png\" alt=\"The alfaview administration interface in the Company Editor.\" class=\"wp-image-13151\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en-300x150.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en-768x383.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Opening subscription management from your Company administration<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The login page for subscription management opens. You log in without a password, using a one-time code:<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Enter the email address you used to sign up for your subscription.<\/li>\n\n\n\n<li>Click <button class=\"av-button--primary av-button\">Send me a one-time password<\/button>.<\/li>\n\n\n\n<li>You will receive an email with a one-time login code. Enter this code on the login page and click <button class=\"av-button--primary av-button\">Log In<\/button>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png\" alt=\"Subscription Management Login Form\" class=\"wp-image-13153\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en-300x149.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en-767x381.png 767w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">The subscription management login form<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p class=\"wp-block-paragraph\"><strong>Using the right email address:<\/strong> Subscription management uses the email address stored when the contract was signed. It may differ from your alfaview login address and often belongs to someone in accounting. If no code arrives, check your spam folder first. If the stored address is no longer reachable \u2013 for example because the person has left the company \u2013 contact our <a href=\"https:\/\/support.alfaview.com\/en\/troubleshooting\/log-files-and-contacting-support\/\" target=\"_blank\" rel=\"noopener\">support team<\/a>.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"subscription-management\">Subscription management<a href=\"#subscription-management\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subscription management is divided into <strong>My details<\/strong>, <strong>My subscriptions<\/strong>, <strong>My payment methods<\/strong>, and <strong>My invoices<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"my-details\">My details<a href=\"#my-details\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Under <strong>My details<\/strong>, you can view and edit the information you have provided: name, email address, mailing address, and VAT ID. To do so, click the green <strong>Change<\/strong> button. Your changes take effect immediately.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"my-subscriptions\">My subscriptions<a href=\"#my-subscriptions\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under <strong>My subscriptions<\/strong>, you will find a list of all the alfaview plans you have purchased. Click one of the subscriptions to view additional information, such as the subscription history, the stored payment method, and your invoices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By clicking the three-dot menu, you can also cancel the subscription or reactivate it if it has been canceled. For step-by-step instructions, see <a target=\"_blank\" rel=\"noopener\" href=\"https:\/\/support.alfaview.com\/en\/administration\/company\/cancel-subscriptions\/\">Cancel subscriptions (Paying Customers)<\/a>.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png\" alt=\"Subscription management includes customer data, subscriptions, and payment information.\" class=\"wp-image-13155\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en-300x149.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en-767x381.png 767w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">An overview of your details and subscriptions<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"my-payment-methods\">My payment methods<a href=\"#my-payment-methods\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">In this tab, you can view your saved payment method. Click the <strong>Add payment method<\/strong> button to update your payment method \u2013 for example, if you\u2019ve switched cards. A dialog then asks whether you want to use the new card from now on.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"my-invoices\">My invoices<a href=\"#my-invoices\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Under <strong>My invoices<\/strong>, you can view the status, invoice ID, payment method, invoice number, amount, and created date of your alfaview invoices. You can download the invoice as a PDF by clicking the button to the right of the invoice.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png\" alt=\"Subscription management includes payment information and invoices.\" class=\"wp-image-13157\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en-767x381.png 767w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en-300x149.png 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Your payment methods and invoices in subscription management<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As the owner or manager of a company with an active alfaview subscription, you can view invoices, cancel your subscription, or edit your address and payment information.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":4521,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13150","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=13150"}],"version-history":[{"count":5,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150\/revisions"}],"predecessor-version":[{"id":13256,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150\/revisions\/13256"}],"up":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/4521"}],"wp:attachment":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=13150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}