{"id":13150,"date":"2026-10-19T08:03:44","date_gmt":"2026-10-19T08:03:44","guid":{"rendered":"https:\/\/support.alfaview.com\/?page_id=13150"},"modified":"2026-10-19T14:44:07","modified_gmt":"2026-10-19T14:44:07","slug":"managing-your-subscription-paying-customers","status":"publish","type":"page","link":"https:\/\/support.alfaview.com\/en\/administration\/company\/managing-your-subscription-paying-customers\/","title":{"rendered":"Managing your subscription (Paying Customers)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">As the owner or manager of a company with an active alfaview subscription, you can view invoices, cancel your subscription, or edit your address and payment information.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#the-path-to-subscripion-management\" data-type=\"internal\" data-id=\"#the-path-to-subscripion-management\">The path to subscription management<\/a><\/li>\n\n\n\n<li><a href=\"#subscription-management\" data-type=\"internal\" data-id=\"#subscription-management\">Subscription management<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"the-path-to-subscription-management\">The path to subscription management<a href=\"#the-path-to-subscription-management\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Log in to the alfaview <a href=\"https:\/\/app.alfaview.com\/#\/login\" data-type=\"link\" data-id=\"https:\/\/app.alfaview.com\/#\/login\">administration page<\/a>.<\/li>\n\n\n\n<li>In the menu on the left, click <strong>Company<\/strong>.<\/li>\n\n\n\n<li>In the <strong>General<\/strong> tab, you&#8217;ll find the <strong>Subscription<\/strong> heading. In this section, click the <button class=\"av-button--primary av-button\">Manage Subscription<\/button> button.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"499\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png\" alt=\"The alfaview administration interface in the Company Editor.\" class=\"wp-image-13151\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en-300x150.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company-paid_en-768x383.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">The alfaview administration interface in the Company Editor.<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>This will take you to the customer portal login page.<\/li>\n\n\n\n<li>Enter the email address you used to sign up for your subscription and click <button class=\"av-button--primary av-button\">Send me a one-time password<\/button>.<\/li>\n\n\n\n<li>You will receive an email with a one-time login code. Enter this code on the login page and click <button class=\"av-button--primary av-button\">Log In<\/button>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png\" alt=\"Subscription Management Login Form\" class=\"wp-image-13153\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en-300x149.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paif-abomanagement_en-767x381.png 767w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Subscription Management Login Form<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"subscription-management\">Subscription management<a href=\"#subscription-management\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Subscription management is divided into <strong>My details<\/strong>, <strong>My subscriptions<\/strong>, <strong>My payment methods<\/strong>, and <strong>My invoices<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">Under <strong>My details<\/strong>, you can view and edit the information you\u2019ve provided \u2013 e.g. name, email address, and mailing address. To do so, click the green <strong>Change<\/strong>-button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under <strong>My subscriptions<\/strong>, you\u2019ll find a list of all the alfaview plans you\u2019ve purchased. Click on one of the subscriptions to view additional information, such as the subscription history, the stored payment method, and your invoices.<br>By clicking the three-dot menu, you can also cancel the subscription or reactivate it if it has been canceled.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png\" alt=\"Subscription management includes customer data, subscriptions, and payment information.\" class=\"wp-image-13155\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en-300x149.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-dashboard_en-767x381.png 767w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Subscription management includes customer data, subscriptions, and payment information.<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\">In the <strong>My payment methods<\/strong> tab, you can view your current payment method and update it by clicking the <strong>Add payment method<\/strong>-button.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under <strong>My invoices<\/strong>, you can view the status, invoice ID, payment method, invoice number, amount, and created date of your alfaview invoices.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"497\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png\" alt=\"Subscription management includes payment information and invoices.\" class=\"wp-image-13157\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en-767x381.png 767w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_administration_company-paid-abo-invoices_en-300x149.png 300w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">Subscription management includes payment information and invoices.<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>As the owner or manager of a company with an active alfaview subscription, you can view invoices, cancel your subscription, or edit your address and payment information.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":4521,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13150","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=13150"}],"version-history":[{"count":5,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150\/revisions"}],"predecessor-version":[{"id":13198,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/13150\/revisions\/13198"}],"up":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/4521"}],"wp:attachment":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=13150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}