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- Cancellation via subscription management<\/a><\/li>\n\n\n\n
- Cancellation using the online form<\/a><\/li>\n\n\n\n
- After cancellation<\/a><\/li>\n\n\n\n
- Undoing a cancellation<\/a><\/li>\n<\/ul>\n\n\n\n
Cancellation via subscription management<\/i><\/a><\/h2>\n\n\n\n
\n\n- \n
- Log in to subscription management. You will find instructions under The path to subscription management<\/a>.<\/li>\n\n\n\n
- Navigate to My subscriptions<\/strong>. Here you will find all the alfaview plans you have purchased.<\/li>\n\n\n\n
- Open the three-dot menu next to the subscription you want to cancel and click Cancel<\/strong>.<\/li>\n\n\n\n
- Read the warning in the window that opens and confirm by clicking Confirm<\/strong>.<\/li>\n<\/ul>\n<\/div>\n\n\n\n
\n![\"The](\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2026\/10\/alfaview_company_subscriptionmanagement-cancel_en.png\")
<\/a>Canceling from “My subscriptions”<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n The status of the subscription then changes to Cancelled<\/strong> under My subscriptions<\/strong>. The subscription runs until the end of the current billing period; you can see the end date in the details of the canceled subscription.<\/p>\n\n\n\n
\nTerm and notice period:<\/strong> Your contract renews automatically unless you cancel in time. The notice period that applies to your term is set out in the Terms and Conditions<\/a>. You will find the term of your contract in the details of your subscription and in the cancellation confirmation.<\/p>\n<\/div>\n\n\n\n
Cancellation using the online form<\/i><\/a><\/h2>\n\n\n\n
You can also use the online cancellation form<\/a> on alfaview.com.<\/p>\n\n\n\n
You will find the information you need, such as your customer number and subscription ID, on your invoice and in subscription management<\/a>.<\/p>\n\n\n\n
Once you submit the form, you will receive a confirmation of your cancellation by email right away.<\/p>\n\n\n\n
When using the online form, please note our privacy policy<\/a>.<\/p>\n\n\n\n
\nIf you have any trouble canceling your subscription, feel free to contact our support team<\/a>.<\/p>\n<\/div>\n\n\n\n
After cancellation<\/i><\/a><\/h2>\n\n\n\n
After you cancel, you will receive a confirmation by email. It states the date your subscription ends, the canceled plans and their prices, and your customer number and contract number. Please quote the contract number in any further inquiries.<\/p>\n\n\n\n
\nWas the cancellation a mistake, or would you like to keep your subscription after all? The section Undoing a cancellation<\/a> explains how to reverse it.<\/p>\n<\/div>\n\n\n\n
You can use alfaview with everything you booked until the end of the term. After that, your Company is switched to alfaview free<\/a> and stays in place with that range of features. Access to subscription management ends.<\/p>\n\n\n\n
As long as you have access to subscription management, you can download all of your invoices there. It is best to download any invoices you may need later before the term ends. You have also received every invoice by email.<\/p>\n\n\n\n
\nIf you want to remove your data entirely, you need to delete your Company<\/a>.<\/p>\n<\/div>\n\n\n\n
Undoing a cancellation<\/i><\/a><\/h2>\n\n\n\n
As long as your subscription is still running, you can undo the cancellation yourself in subscription management. To reactivate a subscription that is still running:<\/p>\n\n\n\n
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- Log in to subscription management and open My subscriptions<\/strong>.<\/li>\n\n\n\n
- Open the three-dot menu next to the canceled subscription.<\/li>\n\n\n\n
- Click Reactivate<\/strong>.<\/li>\n<\/ul>\n\n\n\n
- Navigate to My subscriptions<\/strong>. Here you will find all the alfaview plans you have purchased.<\/li>\n\n\n\n
- Cancellation using the online form<\/a><\/li>\n\n\n\n