{"id":3019,"date":"2024-03-07T14:23:40","date_gmt":"2024-03-07T14:23:40","guid":{"rendered":"https:\/\/support.alfaview.com\/?page_id=3019"},"modified":"2025-11-21T11:21:13","modified_gmt":"2025-11-21T11:21:13","slug":"problems-with-guest-links","status":"publish","type":"page","link":"https:\/\/support.alfaview.com\/en\/miscellaneous\/troubleshooting-and-log-files\/problems-with-guest-links\/","title":{"rendered":"Problems with guest links"},"content":{"rendered":"\n<div class=\"wp-block-alfaview-callout\">\n<p>If you have received a guest link, there is no need to register an alfaview account. Simply click on the link to access your room.<\/p>\n\n\n\n<p>For more information, please refer to the page<a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/your-start-in-alfaview\/join-an-alfaview-room\/\"> Join an alfaview room or meeting<\/a>.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"as-room-administrator\">As room administrator<a href=\"#as-room-administrator\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p>If you have problems creating or editing a guest link, please refer to the page <a href=\"https:\/\/support.alfaview.com\/en\/administration\/room-management\/guest-link\/\">Guest and group links<\/a> for more information.<\/p>\n\n\n\n<p>If a guest link you have sent has not been received, please check the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure that the recipient\u2019s email address is correct in the <a href=\"https:\/\/support.alfaview.com\/en\/administration\/room-management\/\">Room management<\/a>.<\/li>\n\n\n\n<li>Please ask your guest to check their email program\u2019s junk folder.<\/li>\n\n\n\n<li>Resend the invitation via the <strong>Room management<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"as-guest\">As guest<a href=\"#as-guest\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p>With a guest link, you can enter an alfaview room via the alfaview app or the web client.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the invitation link.<\/li>\n\n\n\n<li>A browser window will now open. Click the <button class=\"av-button av-button--primary\">Join with alfaview app<\/button> button.<\/li>\n\n\n\n<li>If you have already installed the alfaview app, it will start automatically and you can join your room. For more detailed instructions, please refer to the page <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/your-start-in-alfaview\/join-an-alfaview-room\/\"> Join an alfaview room or meeting<\/a>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p>If you have not yet installed the alfaview app, you can download it for <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/installation-windows\/\">Windows<\/a>, <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/installation-mac\/\">Mac<\/a> or <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/installation-linux-mobile\/\">Linux<\/a>. An installation on <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/installation-linux-mobile\/\">mobile devices<\/a> is also possible.<\/p>\n<\/div>\n\n\n\n<p>Alternatively, you can join an alfaview room via the <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/webclient\/\">Webclient<\/a>. Please note that only Microsoft Edge, Google Chrome and Mozilla Firefox are currently supported.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on the invitation link.<\/li>\n\n\n\n<li>A browser window will now open. Click the <button class=\"av-button av-button--default\">Join with browser<\/button> button.<\/li>\n\n\n\n<li>This will take you to a new page where you can join the alfaview room. For more detailed instructions, please refer to the page <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/your-start-in-alfaview\/join-an-alfaview-room\/\"> Join an alfaview room or meeting<\/a>.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p>If the room administration has deactivated the function to join via the Webclient, you can only join an alfaview room via the app.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"invalid-link\">Invalid link<a href=\"#invalid-link\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p>If you receive an invalid link message after accessing the guest link, please contact the person who sent you the link for a new link.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have received a guest link, there is no need to register an alfaview account. Simply click on the link to access your room. For more information, please refer to the page Join an [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":388,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3019","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/3019","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=3019"}],"version-history":[{"count":0,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/3019\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/388"}],"wp:attachment":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=3019"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}