{"id":4052,"date":"2024-06-14T09:46:59","date_gmt":"2024-06-14T09:46:59","guid":{"rendered":"https:\/\/support.alfaview.com\/?page_id=4052"},"modified":"2026-04-17T12:21:03","modified_gmt":"2026-04-17T12:21:03","slug":"phone-dial-in","status":"publish","type":"page","link":"https:\/\/support.alfaview.com\/en\/miscellaneous\/phone-dial-in\/","title":{"rendered":"Phone dial-in"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>The Phone dial-in allows people to join an alfaview room or meeting via their phone.<br>If you join via a guest link, the name that was entered when the link was created will be displayed in the alfaview room. If you join using a group link, your name consists of the last three digits of your telephone number.<\/p>\n\n\n\n<p>Participants who have joined the alfaview room via Phone dial-in will be indicated accordingly.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"538\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in_en.png\" alt=\"Two people in the alfaview room. One person is connected by telephone.\" class=\"wp-image-9732\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in_en.png 1000w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in_en-300x161.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in_en-768x413.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><figcaption class=\"wp-element-caption\">A participant who joined an alfaview room via Phone dial-in<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p><strong>Information for Company owner:<\/strong><\/p>\n\n\n\n<p>In order for invited people to be able to use telephone dial-in, you must have it enabled for your company. <a href=\"https:\/\/support.alfaview.com\/en\/first-steps\/getting-started\/troubleshooting-and-log-files\/#i-need-support\">Contact our support or sales team<\/a> if you would like to trial or book Phone dial-in.<\/p>\n\n\n\n<p>Phone dial-in can only be booked in conjunction with an alfaview <a href=\"https:\/\/alfaview.com\/en\/pricing\/\">pay plan<\/a>.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"join-an-alfaview-room-or-meeting-via-phone-dial-in\">Join an alfaview room or meeting via Phone dial-in<a href=\"#join-an-alfaview-room-or-meeting-via-phone-dial-in\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p>If you have received an invitation email sent through the alfaview system, you will find the telephone numbers and dial-in code to join via phone at the end of the email.<\/p>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p>When using a guest link, note that you cannot simultaneously enter a room or meeting using the alfaview app and Phone dial-in.<\/p>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Two telephone numbers are provided for each room as standard: <strong>English <\/strong>and <strong>German<\/strong>. Call one of the two telephone numbers to hear the announcements in the desired language.<\/li>\n\n\n\n<li>Once connected to alfaview, you will be asked to enter the dial-in code. You will find this code below the phone numbers in the invitation email.<\/li>\n\n\n\n<li>Enter the 12-digit code into your telephone.<\/li>\n\n\n\n<li>Confirm the code by pressing the # button. You will now be connected to the alfaview room.<\/li>\n\n\n\n<li>If the waiting room is activated, you will be connected to it first. You will then have to wait until the room&#8217;s moderator allows you into the room.<\/li>\n\n\n\n<li>Leave the alfaview room by ending the call.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"various-actions-are-available-in-the-alfaview-room\">Various actions are available in the alfaview room: <a href=\"#various-actions-are-available-in-the-alfaview-room\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th>Action<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td><strong>Enable\/ disable microphone<\/strong><\/td><td>Press<strong> 1<\/strong> on your phone to activate or deactivate your microphone.<br>Depending on the status of your microphone, you will either hear <strong>&#8220;Your microphone is enabled&#8221;<\/strong> or <strong>&#8220;Your microphone is disabled&#8221;<\/strong>.<\/td><\/tr><tr><td><strong>Raise \/ lower hand<\/strong><\/td><td>Press <strong>2<\/strong> on your phone if you want to raise your hand in order to get the moderation&#8217;s attention.<br>Pressing <strong>2<\/strong> again will lower your raised hand.<br>You will hear the announcements <strong>&#8220;You have raised your hand&#8221;<\/strong> or <strong>&#8220;You have lowered your hand&#8221;<\/strong>.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"add-phone-dial-in-to-your-alfaview-room-or-meeting\">Add Phone dial-in to your alfaview room or meeting<a href=\"#add-phone-dial-in-to-your-alfaview-room-or-meeting\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p>Once Phone dial-in has been enabled for your company, you can add the feature to your <a href=\"https:\/\/support.alfaview.com\/en\/administration\/room-management\/guest-link\/\">guest and group links<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>Create a group or guest link.<\/li>\n\n\n\n<li>Click on the <strong>Enable dial-in<\/strong> switch. Phone dial-in is enabled when the switch is blue.<\/li>\n\n\n\n<li>Now send the links via the alfaview system or a communication medium of your choice.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-enabled_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"282\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-enabled_en.png\" alt=\"Activate telephone dial-in in the group link.\" class=\"wp-image-9736\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-enabled_en.png 780w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-enabled_en-300x108.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-enabled_en-768x278.png 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><figcaption class=\"wp-element-caption\">Enable Phone dial-in for group links<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<ul class=\"wp-block-list\">\n<li>You can also add or remove Phone dial-in to a link at a later time. <\/li>\n\n\n\n<li>Click the context menu <img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-2121\" style=\"width: 25px;\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2023\/12\/dots.png\" alt=\"Context menu icon\"> of the link to which you want to add or deactivate the feature.<\/li>\n\n\n\n<li>Select the <strong>Enable \/ Disable dial-in<\/strong> menu item.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_change-dial-in_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"433\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_change-dial-in_en.png\" alt=\"Telephone dial-in for group links can also be set up afterwards.\" class=\"wp-image-9738\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_change-dial-in_en.png 780w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_change-dial-in_en-300x167.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_change-dial-in_en-768x426.png 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><figcaption class=\"wp-element-caption\">Change Phone dial-in for group links<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"dial-in-information\">Dial-in information<a href=\"#dial-in-information\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p>You can view the phone numbers and dial-in code of any group or guest link for which you have enabled Phone dial-in. You can copy the information to send to your guests.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Click on <img decoding=\"async\" class=\"wp-image-10019\" style=\"width: 35px;\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/08\/Dial-in-Icon.png\" alt=\"\">the dial-in icon located to the right of the link.<\/li>\n\n\n\n<li>A new window with all the information will open.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-active-grouplink_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"433\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-active-grouplink_en.png\" alt=\"You can recognize the activated phone dial-in by the phone icon next to the name of the group link.\" class=\"wp-image-9742\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-active-grouplink_en.png 780w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-active-grouplink_en-300x167.png 300w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-active-grouplink_en-768x426.png 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/a><figcaption class=\"wp-element-caption\">Active Phone dial-in<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>You can now copy either a single phone number, the dial-in code or all the information to your clipboard.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Copy phone number<\/strong><br>Click on the phone number you want to copy.<\/li>\n\n\n\n<li><strong>Copy dial-in code<\/strong><br>Click on the dial-in code you want to copy.<\/li>\n\n\n\n<li><strong>Copy all the information<\/strong><br>Click on the <button class=\"av-button av-button--primary\">Copy all information<\/button> button to copy both phone numbers and the dial-in code.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:250px\"><div class=\"wp-block-image\">\n<figure class=\"alignright size-full\"><a href=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-information_en.png\"><img loading=\"lazy\" decoding=\"async\" width=\"400\" height=\"466\" src=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-information_en.png\" alt=\"Information on dial-in. There is one phone number for German and one for English. There is also a dial-in code. \" class=\"wp-image-9744\" srcset=\"https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-information_en.png 400w, https:\/\/support.alfaview.com\/wp-content\/uploads\/2025\/11\/alfaview_dial-in-information_en-258x300.png 258w\" sizes=\"auto, (max-width: 400px) 100vw, 400px\" \/><\/a><figcaption class=\"wp-element-caption\">Dial-in information<\/figcaption><\/figure>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p>We recommend <strong>disabling<\/strong> telephone dial-in for confidential meetings. While alfaview is secured with tap-proof TLS encryption following European Union guidelines, telephony is subject to the regulations of national telephone providers. Depending on the laws in those regions, phone calls may be susceptible to tapping.<\/p>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learn more about how to add phone dial-in to your room and how to join an alfaview room using the phone dial-in.<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":597,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4052","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/4052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=4052"}],"version-history":[{"count":1,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/4052\/revisions"}],"predecessor-version":[{"id":11544,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/4052\/revisions\/11544"}],"up":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/597"}],"wp:attachment":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=4052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}