{"id":597,"date":"2023-10-13T08:29:54","date_gmt":"2023-10-13T08:29:54","guid":{"rendered":"https:\/\/support.alfaview.com\/?page_id=597"},"modified":"2026-09-03T13:23:07","modified_gmt":"2026-09-03T13:23:07","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/support.alfaview.com\/en\/troubleshooting\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you visit this page, you probably have difficulties using alfaview. The following sections are intended to help you solve problems yourself or describe your concerns to us.<\/p>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p class=\"wp-block-paragraph\">You can check the <a href=\"https:\/\/status.alfaview.com\/history\">alfaview status website<\/a> to see if an incident has occurred.<\/p>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"best-practices\">Best practices<a href=\"#best-practices\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use a headset to reduce feedback and background noise.<\/li>\n\n\n\n<li>Select your headset\u2019s microphone and speaker in Settings.<\/li>\n\n\n\n<li>Adjust the voice activation level to your microphone.<\/li>\n\n\n\n<li>If possible, use a network cable or optimize Wi-Fi reception.<\/li>\n\n\n\n<li>Place your camera approximately at eye level and an arm\u2019s length away.<\/li>\n\n\n\n<li>Make sure the lighting conditions are pleasant and try to position yourself in the center of the camera image.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" class=\"wp-block-heading\" id=\"common-problems-and-their-solutions\">Common problems and their solutions<a href=\"#common-problems-and-their-solutions\" class=\"av-heading-anchor\"><i class=\"bi bi-link\"><\/i><\/a><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following pages provide assistance and suggested solutions for installation issues, internet connection problems, guest link difficulties, and audio and video concerns.<\/p>\n\n\n\n<div class=\"wp-block-alfaview-callout\">\n<p class=\"wp-block-paragraph\">If the solutions listed do not remedy the problem, restart the alfaview app. Restarting your computer can also help to resolve certain issues.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">If you can\u2019t solve the problems yourself, please do not hesitate to contact our&nbsp;<a href=\"#i-need-support\" data-type=\"internal\" data-id=\"#i-need-support\">support team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you visit this page, you probably have difficulties using alfaview. The following sections are intended to help you solve problems yourself or describe your concerns to us. You can check the alfaview status website [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"page-category.php","meta":{"footnotes":""},"class_list":["post-597","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/597","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/comments?post=597"}],"version-history":[{"count":5,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/597\/revisions"}],"predecessor-version":[{"id":12763,"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/pages\/597\/revisions\/12763"}],"wp:attachment":[{"href":"https:\/\/support.alfaview.com\/en\/wp-json\/wp\/v2\/media?parent=597"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}