Cancel subscriptions (Paying Customers)

There are two ways to cancel your paid alfaview subscription: directly in subscription management or using the online cancellation form on alfaview.com. Both carry the same weight.

Canceling ends your subscription at the end of the contract term. Your Company and your data are not affected by this at first – canceling is not the same as deleting your Company.

• Cancellation via subscription management
• Cancellation using the online form
• After cancellation
• Undoing a cancellation

Cancellation via subscription management

The status of the subscription then changes to Cancelled under My subscriptions. The subscription runs until the end of the current billing period; you can see the end date in the details of the canceled subscription.

Cancellation using the online form

You can also use the online cancellation form on alfaview.com.

You will find the information you need, such as your customer number and subscription ID, on your invoice and in subscription management.

Once you submit the form, you will receive a confirmation of your cancellation by email right away.

When using the online form, please note our privacy policy.

After cancellation

After you cancel, you will receive a confirmation by email. It states the date your subscription ends, the canceled plans and their prices, and your customer number and contract number. Please quote the contract number in any further inquiries.

You can use alfaview with everything you booked until the end of the term. After that, your Company is switched to alfaview free and stays in place with that range of features. Access to subscription management ends.

As long as you have access to subscription management, you can download all of your invoices there. It is best to download any invoices you may need later before the term ends. You have also received every invoice by email.

Undoing a cancellation

As long as your subscription is still running, you can undo the cancellation yourself in subscription management. To reactivate a subscription that is still running:

• Log in to subscription management and open My subscriptions.
• Open the three-dot menu next to the canceled subscription.
• Click Reactivate.