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alfaview Support Center Support Center
alfaview Support Center

Troubleshooting

If you visit this page, you probably have difficulties using alfaview. The following sections are intended to help you solve problems yourself or describe your concerns to us.

You can check the alfaview status website to see if an incident has occurred.

Best practices

  • Use a headset to reduce feedback and background noise.
  • Select your headset’s microphone and speaker in Settings.
  • Adjust the voice activation level to your microphone.
  • If possible, use a network cable or optimize Wi-Fi reception.
  • Place your camera approximately at eye level and an arm’s length away.
  • Make sure the lighting conditions are pleasant and try to position yourself in the center of the camera image.

Common problems and their solutions

The following pages provide assistance and suggested solutions for installation issues, internet connection problems, guest link difficulties, and audio and video concerns.

Registration and installation

We have listed the most common issues related to registration and installation. This list aims to assist you in resolving the problem independently.

Internet connection and network

If the alfaview app takes a long time to start, if your connection to the alfaview room is interrupted or an error message appears when starting the app, we have some solutions that may help you resolve the problems regarding Internet connection and network.

If you have problems joining an alfaview room with a guest link, the Problems with guest links page will provide you with some assistance.

Audio and video

If you have issues with the audio output and microphone or with your video transmission while using alfaview, we have some solutions that may help you resolve your Audio and video issues.

If the solutions listed do not remedy the problem, restart the alfaview app. Restarting your computer can also help to resolve certain issues.

If you can’t solve the problems yourself, please do not hesitate to contact our support team.

Audio and video

If you have issues with the audio output and microphone or with your video transmission while using alfaview, we have some solutions that may help you resolve your problems. If you can’t solve the problems […]

Read more

Registration and installation

We have listed the most common issues related to registration and installation. This list aims to assist you in resolving the problem independently. If you can’t solve the problems yourself, please do not hesitate to […]

Read more

Internet connection and network

If the alfaview app takes a long time to start, if your connection to the alfaview room is interrupted or if an error message appears when starting the app, we have some solutions that may […]

Read more

Problems with guest links

If you have received a guest link, there is no need to register an alfaview account. Simply click on the link to access your room. For more information, please refer to the page Join an […]

Read more