Registration and installation

We have listed the most common issues related to registration and installation. This list aims to assist you in resolving the problem independently.

If you can’t solve the problems yourself, please do not hesitate to contact our support team.

Registration

If you have not received a confirmation email after registering your alfaview account, please check the following:

• Please check your email program’s junk folder as the confirmation email may have been incorrectly classified.
• Have you entered your email address correctly? If you are unsure, please complete the registration process again.
• If you still don’t receive a confirmation email, please contact our support team.

Forgot password

If you have forgotten your password, you don’t need to register again. Instead, please use the function Forgot password and follow the instructions.

Installation

If the installation fails to start, please check these possible solutions:

• General solutions
  • Please check if the installation dialog is running in the background.
  • Please check your computer’s taskbar to see if the alfaview app is already running.

• Microsoft Windows
  alfaview needs a 64-bit operating system. Please check if your system meets the system requirements by navigating to Control Panel > System > About > Device Specifications > System Type.
  For an installation guide, please refer to page Installation on Windows.

• Apple macOS
  On Apple macOs, the installation is carried out by dragging the alfaview icon onto the Applications directory.
  For an installation guide, please refer to page Installation on macOS.

alfaview App

If you start the alfaview app and cannot see the room and meeting list, it may be because you do not have access to any rooms yet. Please contact a room administrator to gain access.

If you are a room administrator and have any issues managing your alfaview room, please refer to the page Room management or contact our support team.