Log Files and Contacting Support

I need support

The following information helps us to process:

Your contact details
A precise description of the problem
Screenshots
Information on computer and operating system
Log files (see section Log files)

As soon as you contact our support team, a ticket will be created for your issue in our system. There, you can log in at any time to view the status of your ticket. Once your email has been received, your email address will be registered in our system and you can request a password.

Log files

The alfaview app logs technical information and events in log files on your computer.

The log files are only accessible to you.
The log files are only meant to be used in case of technical support.
No communication content is logged.
These are pure text files.
There is no way to access log files with mobile devices.

The log files can be found in the alfaview app and in the web client at:
Settings > General > Technical support >

This opens the directory in which alfaview stores log files. Send us the latest file in order to help the technical support resolve the issue.

Activate the Enable debug logging option to generate more detailed log files for technical support.

In the alfaview app, you can view log files and enable advanced logging in the general settings of the secondary menu. — Show log files

Last updated on September 1st, 2026, 02:38 pm