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Problems with guest links

If you have received a guest link, there is no need to register an alfaview account. Simply click on the link to access your room.

For more information, please refer to the page Join an alfaview room.

As room administrator

If you have problems creating or editing a guest link, please refer to the page Guest and group links for more information.

If a guest link you have sent has not been received, please check the following:

  • Ensure that the recipient’s email address is correct in the Room management.
  • Please ask your guest to check their email program’s junk folder.
  • Resend the invitation via the Room management.

As guest

With a guest link, you can enter an alfaview room via the alfaview app.

  • Click on the invitation link.
  • A browser window will now open. Click the blue button.
  • If you have already installed the alfaview app, it will start automatically and you can join your room. For more detailed instructions, please refer to the page Join an alfaview room.

If you have not yet installed the alfaview app, you can download it for Microsoft, Mac or Linux. An installation on mobile devices is also possible.

Alternatively, you can join an alfaview room via the browser version. Please note that only Microsoft Edge and Google Chrome are currently supported.

  • Click on the invitation link.
  • A browser window will now open. Click the grey button.
  • This will take you to a new page where you can join the alfaview room. For more detailed instructions, please refer to the page Join an alfaview room.

If the room administration has deactivated the function to join via a browser, you can only join an alfaview room via the app.

If you receive an invalid link message after accessing the guest link, please contact the person who sent you the link for a new link.

Last updated on April 17th, 2024, 02:34 pm