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Internet connection and network

If the alfaview app takes a long time to start, if your connection to the alfaview room is interrupted or if an error message appears when starting the app, we have some solutions that may help you resolve the problems.

If you can’t solve the problems yourself, please do not hesitate to contact our support team.

Internet connection

  • Please check if your internet connection is working.
  • If you are using WLAN, ensure that the connection is stable and that you are connected to the WLAN.

For an improved internet connection, we recommend using a wired network connection.

Network and VPN

General solutions

  • Please ensure that the network requirements are met.
  • Consider using a guest network to resolve any network issues.
  • If a security or virus software reports alfaview as malicious, add an exception for it.

Corporate networks

Please ask your IT department, if the alfaview app and data traffic is authorized on the network.


  • Please check if an active VPN connection is preventing the alfaview connection from being established.
  • Disconnect the VPN connection and restart the connection.
  • Check the connection again afterwards.


Please verify the proxy configuration if a proxy is being used.

If the suggested solutions do not resolve your problem, try restarting the alfaview app. Restarting your computer may also resolve some issues.

Last updated on March 7th, 2024, 02:20 pm