Troubleshooting and log files

If you visit this page, you probably have difficulties using alfaview. The following sections are intended to help you solve problems yourself or describe your concerns to us.

• Best practices
• Common problems and their solutions
• I need support
• Log files

Best practices

• Use a headset to reduce feedback and background noise.
• Select your headset’s microphone and speaker in Settings.
• Adjust the voice activation level to your microphone.
• If possible, use a network cable or optimize WiFi reception.
• Place your camera approximately at eye level and an arm’s length away.
• Make sure the lighting conditions are pleasant and try to position yourself in the center of the camera image.

Common problems and their solutions

The following pages provide assistance and suggested solutions for installation issues, internet connection problems, guest link difficulties, and audio and video concerns.

• Registration and installation
• Internet connection and network
• Problems with guest links
• Audio and video

If you can’t solve the problems yourself, please do not hesitate to contact our support team.

I need support

The following information helps us to process:

• Your contact details
• A precise description of the problem
• Screenshots
• Information on computer and operating system
• Log files (see section Log files)

Log files

The alfaview app logs technical information and events in log files on your computer.

• The log files are only accessible to you.
• The log files are only meant to be used in case of technical support.
• No communication content is logged.
• These are pure text files.
• There is no access log files with mobile devices.

This opens the directory in which alfaview stores log files. Send us the latest file in order to help the technical support resolve the issue.