Problems with guest links

As room administrator

If you have problems creating or editing a guest link, please refer to the page Guest and group links for more information.

If a guest link you have sent has not been received, please check the following:

• Ensure that the recipient’s email address is correct in the Room management.
• Please ask your guest to check their email program’s junk folder.
• Resend the invitation via the Room management.

As guest

With a guest link, you can enter an alfaview room via the alfaview app.

• Click on the invitation link.
• A browser window will now open. Click the Join with alfaview app button.
• If you have already installed the alfaview app, it will start automatically and you can join your room. For more detailed instructions, please refer to the page Join an alfaview room.

Alternatively, you can join an alfaview room via the Webclient. Please note that only Microsoft Edge and Google Chrome are currently supported.

• Click on the invitation link.
• A browser window will now open. Click the Join with browser button.
• This will take you to a new page where you can join the alfaview room. For more detailed instructions, please refer to the page Join an alfaview room.

Invalid link

If you receive an invalid link message after accessing the guest link, please contact the person who sent you the link for a new link.